Privacy Policy

1. Introduction

Welcome to SocialOne's Privacy Policy. At SocialOne, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

Our platform provides analytics and insights for Facebook group administrators, marketers, and businesses. This policy applies to all personal information collected through our website, applications, and any related services, sales, marketing, or events.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

We may collect personal information that you provide directly to us, such as:

• Contact information (name, email address, phone number)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Profile information (profile picture, organization details)
• Communications you send to us (inquiries, feedback)

2.2 Facebook Data

When you connect your Facebook account to use our analytics services, we collect data from Facebook groups that you administer, including:

• Group member information (names, profiles, activity levels)
• Post content and engagement metrics
• Comment content and engagement metrics
• Group growth and activity statistics

2.3 Automatically Collected Information

As you navigate through and interact with our services, we may use automatic data collection technologies to collect certain information, including:

• Technical information about your device and internet connection (IP address, browser type, operating system)
• Usage details (pages visited, time spent, referring URLs)
• Location information (country, city)

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• To provide the analytics and insights services you request
• To process payments and fulfill subscriptions
• To maintain and improve our platform
• To develop new features and functionality
• To personalize your experience

3.2 Communications

• To respond to your inquiries and support requests
• To send service-related announcements and updates
• To provide information about features, services, and updates
• To deliver marketing communications (with your consent where required)

3.3 Legal and Security Purposes

• To enforce our terms of service
• To detect, prevent, and address security issues
• To protect against harmful, unauthorized, or illegal activity
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your personal information with the following parties and in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Customer support services
• Analytics providers
• Email service providers

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4.2 Business Transfers

If SocialOne is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your information in any other circumstances where we have your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information.

5.1 Types of Cookies We Use

• Essential cookies: Necessary for the operation of our website
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality cookies: Used to recognize you when you return to our website
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

5.2 Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. You can find more information about cookies at www.allaboutcookies.org.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6.1 Security Measures

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data security best practices
• Monitoring systems for potential security incidents

6.2 Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Control

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your data
• The right to data portability
• The right to withdraw consent where processing is based on consent

7.2 Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 16, please contact us immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will make reasonable efforts to provide notification. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@socialone.vn
• Address: District 7, Ho Chi Minh City, Vietnam

We will respond to your inquiries as soon as possible and will make every effort to resolve any concerns you may have.