Frequently Asked Questions

SocialOne is an advanced Facebook group analytics tool designed for group administrators, marketers, and businesses. We provide comprehensive data analysis solutions that help you better understand your community, discussion trends, and optimize your group management strategy.

SocialOne can help you:

• Analyze the most discussed topics in your group
• Measure engagement levels and sentiment of your members
• Track group growth and activity
• Identify your most active contributors
• Detect content that may violate group rules early
• Create detailed reports on your group's performance

SocialOne uses Facebook's official API to collect and analyze data from the groups you manage. After connecting your Facebook account and granting permissions to SocialOne, our system processes the information and displays detailed analytics through an intuitive, easy-to-use dashboard.

All our activities comply with Facebook's policies and focus on protecting the privacy of group members.

To create a SocialOne account, you need to:

1. Visit our website and click the "Sign Up" button
2. Enter your personal information (name, email, password)
3. Verify your email through the link sent to your inbox
4. Log in to your account
5. Connect your Facebook account and grant permissions to SocialOne

After completing these steps, you can start using all the features of SocialOne.

For SocialOne to analyze your Facebook groups, we need you to grant the following permissions:

• Access to the list of groups you manage
• Permission to read content, posts, and comments in those groups
• Access to basic information about group members

SocialOne only requests permissions necessary to provide analytics services and will never post, comment, or take any actions on your behalf without your explicit permission.

To delete your SocialOne account:

1. Log in to your account
2. Go to "Account Settings"
3. Scroll to the bottom and click "Delete Account"
4. Confirm your decision

After deleting your account, all data associated with your account will be removed from our systems within 30 days. Please note that this action cannot be undone.

SocialOne offers many advanced analytics features, including:

• Topic Analysis: Identify the most discussed topics in your group
• Sentiment Analysis: Evaluate the sentiment (positive, negative, neutral) in posts and comments
• Member Analytics: Track member growth and activity
• Content Violation Detection: Early warning about content that may violate group rules
• Activity Reports: Create detailed reports on group performance
• Keyword Analysis: Track keyword trends in your group
• Brand Analysis: Evaluate brand mentions in your group

The number of groups you can analyze depends on your subscription plan:

• Free Plan: 1 Demo Dashboard
• Pro Plan: 2 Facebook groups
• Enterprise Plan: Unlimited groups

You can upgrade your plan at any time if you need to analyze more groups.

The frequency of data updates depends on your subscription plan:

• Free Plan: Updates every 24 hours
• Premium Plan: Updates every 10 minutes
• Enterprise Plan: Real-time updates

You can also trigger manual updates anytime by clicking the "Update Now" button in your dashboard.

SocialOne offers 3 main subscription plans:

• Free Plan - $0/month: Try our product and explore basic features
• Premium Plan - $50/month: Perfect for professional groups, includes advanced analytics for 2 Facebook groups
• Enterprise Plan - Contact for pricing: Comprehensive solution with unlimited groups and many advanced features

You can view the details of each plan in the Pricing section on our homepage.

SocialOne offers a 14-day free trial for all subscription plans. During this period, you can experience all the features of your chosen plan without providing payment information.

After the trial period ends, you'll need to select a subscription plan and make a payment to continue using SocialOne.

SocialOne accepts the following payment methods:

• Credit/debit cards (Visa, Mastercard, American Express)
• Bank transfers
• PayPal
• Apple Pay and Google Pay

For Enterprise plans, we also provide VAT invoices and support term-based payments (quarterly or annual).

To cancel your SocialOne subscription:

1. Log in to your account
2. Go to "Account Settings" > "Billing & Subscription"
3. Click "Cancel Subscription"
4. Select your cancellation reason and confirm your decision

After cancellation, you can still use the service until the end of your current billing period. We do not provide refunds for the remaining time of the billing period.

Yes, SocialOne takes security very seriously. We implement multiple measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encryption of sensitive data when stored
• Two-factor authentication (2FA)
• Regular security audits
• Compliance with international security standards

Additionally, we only collect and process data necessary to provide our services, and never share your information with third parties without your explicit consent.

SocialOne collects and processes personal data according to our Privacy Policy. In essence:

• We only collect information necessary to provide our services
• Data from Facebook groups is processed automatically and only for analytics purposes
• We don't share personal data with third parties without your consent
• Analytics data is only displayed to group administrators
• You have the right to request to view, edit, or delete your personal data at any time

For more details, please see our Privacy Policy.

Yes, SocialOne complies with data protection regulations in various jurisdictions, including:

• General Data Protection Regulation (GDPR) for users from the European Union
• California Consumer Privacy Act (CCPA) for California residents
• Facebook Platform Policies and Terms of Service

We regularly update our internal policies and procedures to ensure compliance with the latest data protection regulations and privacy laws.

You can contact SocialOne support through the following channels:

• Email: support@socialone.vn
• Live chat: Available on the website and in your dashboard (hours: 8:00 AM - 10:00 PM EST, 7 days a week)
• Support form: Visit our support page and fill out the request form

Our average response time is within 24 business hours. Enterprise customers receive priority support with faster response times.

Yes, SocialOne provides comprehensive documentation, including:

• Help Center: help.socialone.vn with detailed how-to articles
• Video tutorials: Available on our YouTube channel
• In-app guidance: Integrated into the dashboard
• Webinars: We host monthly online training sessions

You can also request a one-on-one guidance session with our support team if needed.

Yes, SocialOne is designed to work well on various devices:

• Responsive website: Our website is optimized for both desktop and mobile devices
• Mobile apps: We offer apps for iOS and Android, allowing you to monitor analytics and receive notifications on the go

You can download the SocialOne app from the App Store or Google Play Store.

Yes, SocialOne provides an API for Enterprise plan customers. Our API allows you to:

• Integrate analytics data from SocialOne into your internal systems
• Automatically extract reports and statistics
• Build custom applications and dashboards
• Integrate with other analytics and CRM tools

Full API documentation is available at developers.socialone.vn.

Yes, SocialOne provides integrations with many popular tools:

• Analytics tools: Google Analytics, Mixpanel, Amplitude
• CRM: Salesforce, HubSpot, Zoho CRM
• Social media: Buffer, Hootsuite, Later
• Team collaboration: Slack, Microsoft Teams, Trello
• Email marketing: Mailchimp, SendGrid, GetResponse

We continually expand our list of integrations. If you need integration with a specific tool, please contact our support team.

Yes, SocialOne allows you to export analytics data in various formats:

• PDF: Complete reports with charts and analysis
• Excel/CSV: Raw data for further analysis
• PNG/JPG: Charts and visual representations
• Google Data Studio: Direct integration with Google Data Studio
• JSON/XML: Structured data for system integration (Enterprise plan)

The export functionality is available in the dashboard, allowing you to customize the time frame and type of data to export.