Frequently Asked Questions

SocialOne is an AI-powered community growth platform designed for social media managers, marketers, and businesses. We provide comprehensive solutions that help you acquire new members, analyze community performance, and retain engaged audiences across multiple social media platforms including Facebook, Instagram, and more.

SocialOne helps you grow your community through three core pillars:

• Smart Member Acquisition: AI-driven targeting to attract high-quality members who align with your community values
• Comprehensive Analytics Management: Deep insights into community performance, engagement patterns, and growth opportunities
• Proven Retention Strategies: AI-powered engagement tactics to keep members active and build lasting community connections

Currently, SocialOne primarily focuses on Facebook groups with comprehensive analytics and growth tools. We're actively expanding to support additional platforms including:

• Currently Available: Facebook Groups (full feature set)
• Coming Soon: Instagram, LinkedIn Groups, Discord Servers
• Future Roadmap: Twitter Communities, Reddit, Telegram Groups

Our platform is designed to be multi-platform from the ground up, ensuring seamless expansion as we add new social networks.

To create a SocialOne account, follow these steps:

1. Visit our website and click the "Free Trial" button
2. Enter your personal information (name, email, password)
3. Verify your email through the link sent to your inbox
4. Log in to your account
5. Connect your social media accounts and grant necessary permissions

After completing these steps, you can start using all the features available in your chosen plan.

For SocialOne to provide comprehensive community analytics and growth tools, we need specific permissions:

• Facebook: Access to groups you manage, read posts and comments, basic member information
• Instagram: Access to your business/creator account insights and follower data
• General: Permission to analyze engagement patterns and community interactions

SocialOne only requests permissions necessary to provide our services and will never post, comment, or take actions on your behalf without explicit permission.

To delete your SocialOne account:

1. Log in to your account
2. Go to "Account Settings"
3. Scroll to the bottom and click "Delete Account"
4. Confirm your decision and provide feedback (optional)

After deletion, all data associated with your account will be removed from our systems within 30 days, in compliance with data protection regulations. This action cannot be undone.

SocialOne offers comprehensive community growth features built around our three core pillars:

• Member Acquisition Tools: AI-powered targeting, lookalike audience creation, growth recommendations
• Analytics Management: Real-time community insights, engagement tracking, sentiment analysis, member behavior patterns
• Retention & Engagement: Automated engagement strategies, content optimization, member lifecycle management
• Content Moderation: AI-powered content violation detection and early warning systems
• Performance Reporting: Comprehensive reports with actionable insights and growth recommendations
• Multi-Platform Dashboard: Unified view of all your communities across different platforms

The number of communities you can manage depends on your subscription plan:

• Free Plan: 1 Demo Dashboard to explore our features
• Premium Plan ($50/month): Up to 2 Facebook groups with full analytics
• Enterprise Plan: Unlimited communities across all supported platforms

You can upgrade your plan at any time to manage more communities as your needs grow.

Data update frequency varies by subscription plan:

• Free Plan: Updates every 24 hours
• Premium Plan: Updates every 10 minutes
• Enterprise Plan: Real-time updates with instant notifications

You can also trigger manual updates anytime through your dashboard, regardless of your plan.

SocialOne offers 3 main subscription plans:

• Free Plan - $0/month: Perfect for trying our platform with demo features and basic community insights
• Premium Plan - $50/month: Ideal for growing communities with advanced analytics for up to 2 communities
• Enterprise Plan - Custom pricing: Comprehensive solution for large organizations with unlimited communities and dedicated support

View detailed feature comparisons in our Pricing section.

Yes! SocialOne offers a 14-day free trial for all paid plans. During this period, you can experience all premium features without providing payment information.

The trial includes full access to:

• Complete analytics dashboard
• AI-powered insights and recommendations
• Member acquisition tools
• Engagement optimization features

After the trial ends, you can choose to continue with a paid plan or downgrade to our free tier.

SocialOne accepts multiple payment methods for your convenience:

• Credit/debit cards (Visa, Mastercard, American Express)
• Bank transfers (for Enterprise customers)
• PayPal
• Apple Pay and Google Pay
• Cryptocurrency (Bitcoin, Ethereum) for annual plans

Enterprise customers also receive VAT invoices and can set up quarterly or annual billing cycles.

You can cancel your SocialOne subscription anytime:

1. Log in to your account
2. Navigate to "Account Settings" > "Billing & Subscription"
3. Click "Cancel Subscription"
4. Select your cancellation reason and confirm

After cancellation, you'll retain access to premium features until the end of your current billing period. We don't provide refunds for unused time, but you can downgrade to our free plan to continue using basic features.

Security is our top priority. SocialOne implements enterprise-grade security measures:

• End-to-end SSL/TLS encryption for all data transmission
• AES-256 encryption for data at rest
• Two-factor authentication (2FA) for all accounts
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• GDPR and CCPA compliance

We never share your data with unauthorized third parties and maintain strict access controls for our team members.

SocialOne processes personal data in accordance with our comprehensive Privacy Policy:

• We collect only data necessary for providing our services
• Community data is processed automatically for analytics purposes only
• Personal information is never shared without explicit consent
• Analytics insights are only visible to community administrators
• You can request data access, modification, or deletion at any time
• All processing complies with international data protection laws

For complete details, please review our Privacy Policy.

Yes, SocialOne fully complies with major data protection regulations:

• GDPR: Full compliance for European users with data subject rights
• CCPA: California Consumer Privacy Act compliance for US users
• Vietnam Personal Data Protection: Compliance with local Vietnamese regulations
• Platform Policies: Full adherence to Facebook, Instagram, and other platform policies

We regularly update our practices to maintain compliance with evolving privacy laws worldwide.

SocialOne offers multiple support channels:

• Email: support@socialone.vn
• Live chat: Available in your dashboard (9 AM - 6 PM GMT+7, Monday-Friday)
• Support portal: Submit tickets through your account dashboard
• Enterprise support: Dedicated account managers with priority response

Response times: Free plan (48 hours), Premium (24 hours), Enterprise (4 hours).

Yes, we provide comprehensive learning resources:

• Knowledge Base: Detailed articles and tutorials at help.socialone.vn
• Video Tutorials: Step-by-step guides on our YouTube channel
• Webinars: Monthly live training sessions and Q&A
• In-app Guidance: Interactive tours and tooltips
• 1-on-1 Training: Available for Enterprise customers

Yes, SocialOne is designed for multi-device access:

• Responsive Web App: Fully optimized for mobile browsers
• iOS App: Available on the App Store with push notifications
• Android App: Available on Google Play Store
• Progressive Web App: Install directly from your browser for app-like experience

All features are available across devices with real-time synchronization.

Yes, SocialOne offers a comprehensive API for Enterprise customers:

• RESTful API with JSON responses
• Real-time webhooks for instant notifications
• GraphQL endpoint for flexible data queries
• SDK libraries for popular programming languages
• Comprehensive API documentation and testing tools

API access allows you to integrate SocialOne data into your existing systems, build custom dashboards, and automate workflows.

SocialOne integrates with popular business tools:

• Analytics: Google Analytics, Mixpanel, Amplitude
• CRM: Salesforce, HubSpot, Pipedrive
• Communication: Slack, Microsoft Teams, Discord
• Marketing: Mailchimp, ConvertKit, ActiveCampaign
• Business Intelligence: Tableau, Power BI, Google Data Studio
• Project Management: Asana, Trello, Monday.com

New integrations are added regularly based on customer feedback.

Yes, SocialOne supports multiple export formats:

• PDF Reports: Professional reports with charts and insights
• Excel/CSV: Raw data for further analysis
• JSON/XML: Structured data for system integration
• Images: High-resolution charts and visualizations
• Automated Reports: Scheduled exports via email or API

Export capabilities vary by plan, with Enterprise customers having access to all formats and automated scheduling.